Last Updated: August 3, 2026

Pulse Care Pharmacy (“Pulse Care Pharmacy,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal and health information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, communicate with us, use our pharmacy services, or provide your mobile phone number.

1. Information We Collect

Depending on how you interact with Pulse Care Pharmacy, we may collect:

  • Your name, address, email address, and telephone number.
  • Your date of birth and identification information.
  • Prescription, medication, allergy, treatment, and health-related information.
  • Information received from doctors, healthcare providers, insurers, caregivers, or authorized representatives.
  • Payment, billing, insurance, and transaction information.
  • Appointment, prescription refill, delivery, and service-request information.
  • Website usage information, including your device type, browser type, IP address, and pages visited.
  • Your mobile phone number and text-message preferences.

We only collect information that is reasonably necessary to provide our pharmacy services, communicate with you, operate our website, and meet applicable legal, regulatory, and professional obligations.

2. How We Use Your Information

We may use your information to:

  • Fill, manage, transfer, and deliver prescriptions.
  • Provide pharmacy and healthcare-related services.
  • Verify your identity and manage your patient or customer account.
  • Communicate with you regarding prescriptions, refills, appointments, deliveries, orders, and service updates.
  • Send transactional and service-related notifications.
  • Process payments, insurance claims, and billing matters.
  • Respond to questions, concerns, complaints, or requests.
  • Protect against fraud, unauthorized activity, and security threats.
  • Improve our website, services, and customer experience.
  • Meet legal, professional, regulatory, and recordkeeping requirements.

3. Mobile Phone Numbers and Text Messaging

We may collect your mobile phone number for purposes such as:

  • Account verification.
  • Secure login authentication.
  • Prescription and refill notifications.
  • Appointment reminders.
  • Order confirmations.
  • Delivery updates.
  • Service-related communications.
  • Other transactional notifications necessary to provide our services.

By providing your mobile phone number and consenting to receive text messages, you agree to receive service-related and transactional communications from Pulse Care Pharmacy.

Message frequency may vary. Standard message and data rates may apply.

You may opt out of non-essential text messages at any time by replying STOP. You may reply HELP for assistance or contact Pulse Care Pharmacy directly.

4. Mobile Information Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

Pulse Care Pharmacy does not sell, rent, share, or otherwise disclose mobile phone information to third parties or affiliates for marketing or promotional purposes.

5. How Information May Be Shared

Pulse Care Pharmacy may disclose personal or health information when reasonably necessary, authorized by you, or permitted or required by applicable law.

Information may be disclosed to:

  • Doctors, pharmacists, healthcare providers, and members of your healthcare team.
  • Insurance providers and benefit administrators.
  • Payment processors.
  • Individuals you have authorized to receive information.
  • Service providers assisting with secure pharmacy or business operations.
  • Government, regulatory, professional, or law-enforcement authorities when legally required.

Service providers may only use information as necessary to perform services on our behalf. They are not permitted to use your mobile information for their own marketing or promotional purposes.

Text-message opt-in data and consent will not be shared with third parties.

6. Your Consent

By providing personal information to Pulse Care Pharmacy, you consent to its collection, use, and disclosure for the purposes described in this Privacy Policy.

By providing your mobile phone number, you consent to its use for authorized transactional and service-related purposes.

We do not collect or use your mobile phone number for third-party marketing, and we do not share your mobile information with third parties for marketing or promotional purposes.

You may withdraw your consent, subject to applicable legal, regulatory, and professional requirements.

7. Your Privacy Rights

Subject to applicable laws and permitted exceptions, you may request to:

  • Access personal information held about you.
  • Correct inaccurate or incomplete information.
  • Update your communication preferences.
  • Withdraw consent where permitted.
  • Opt out of non-essential text messages.
  • Ask questions or raise concerns about our privacy practices.

Requests to remove or opt out of non-transactional messaging will be processed promptly.

Certain essential service-related communications may still be required when necessary to provide pharmacy services, protect patient safety, or meet legal and professional obligations.

8. Protecting Your Information

Pulse Care Pharmacy uses reasonable administrative, physical, and technical safeguards to protect personal and health information against unauthorized access, disclosure, loss, misuse, alteration, or destruction.

Access to personal information is limited to authorized individuals who require the information to perform their duties.

Although we take reasonable steps to protect information, no website, electronic communication, or storage system can be guaranteed to be completely secure.

9. Information Retention

We retain personal and health information only for as long as reasonably necessary to provide our services and meet legal, professional, regulatory, accounting, and recordkeeping requirements.

Information that is no longer required will be securely destroyed, deleted, or anonymized where appropriate.

10. Cookies and Website Information

Our website may use cookies and similar technologies to operate correctly, remember preferences, measure website performance, and understand how visitors use the website.

You may disable cookies through your browser settings. However, some website features may not function properly when cookies are disabled.

11. Third-Party Websites

Our website may contain links to third-party websites.

Pulse Care Pharmacy is not responsible for the privacy, security, or content practices of websites operated by other organizations. Visitors should review the privacy policies of any external websites they access.

12. Changes to This Privacy Policy

Pulse Care Pharmacy may update this Privacy Policy periodically to reflect changes to our services, practices, technology, or legal obligations.

Updates will be posted on our website with a revised “Last Updated” date.

13. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or the handling of your personal or mobile information, please contact:

Pulse Care Pharmacy
100 Horse Creek Rd, Unit 3104
Cochrane, Alberta T4C 2N8

Phone: (587) 400-3334
Fax: (587) 515-2999
Email: health@pulsecarepharmacy.ca

Hours of Operation

Monday–Friday: 9:30 AM–6:30 PM
Saturday: 10:00 AM–3:00 PM
Sunday: Closed